SHIPPING & FEES
Our Indonesian preferred shipping providers are JNE or TIKI with JNE as the priority. International shipping is available, please contact us by email or LINE app for rates if international shipping is required.
The Customer, will be responsible for all shipping costs unless stated otherwise. Shipping fees are paid to the shipping couriers and are not refundable.
Please allow 24 hours for confirmation of payment and processing of orders after payment confirmation is made. Orders paid in full will be shipped out within 36-48 hours unless otherwise stated in email communications. Orders without full payment received to our stated bank accounts will not be shipped out. Please contact us at CS@shopeesome.com if there are any doubts.
Our return policy lasts 7 days and applies only for full priced items that is found to have defect or faulty. Unfortunately, we cannot offer you a refund or exchange if 7 days have gone by upon arrival of your order. To be eligible for a return, your item must be unused and in the same condition as it was received. It must also be in the original packaging with all the tags still intact. The refund of your order will be in a form of store credit to be used for your next purchase.
Please contact us for details of the return.
Unfortunately sale items cannot be refunded or exchanged. Please check size guides for measurements before ordering.
We only allow exchange to different items if the item you received come defective or damaged. Alternatively, If you need to exchange it for the same item in different sizing, please send us an email at CS@shopeesome.com and we will let you know the instructions for sending the item back to us; provided the item in preferred size is still available.
Shipping the returning item
You will be responsible for the payment of the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on the address of delivery, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over IDR 1M, you should consider using a trackable shipping service or purchasing shipping insurance. We will not be held responsible for shipping mishaps caused by the shipping couriers.
We believe in the quality of our products as such if there are any issues with the products, please do not hesitate to contact us at CS@shopeesome.com
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at CS@shopeesome.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by email at CS@shopeesome.com or LINE us at: “@iameesome“.